Your satisfaction is absolutely guaranteed! The quality and craftsmanship is always top Swiss, and we guarantee the value of this product. Our amazing products speaks for them shelf’s. All our watches now come with a 2 year warranty. We have experienced certified master watchmakers on retainer with over 20 years experience working on Swiss watches. This service is provided to you FREE of charge for being a Swisstime customer. If you have purchased a watch elsewhere and would like to use our jewellers then please contact us for more information.
Manufacturers’ defects are covered under warranty. This does not include intentional damage, or general wear and tear (such as scratches, dents/chips, etc.). Make sure the crown is always screwed in tight so water does not get in. If any water damage is detected to have gotten in from the crown not being tight, water damage is not covered. You must email us with a tracking number after your product has been sent out so we can add to our files. When we pick up the returns, we will be looking for your RMA # number. Packages without tracking numbers emailed to us in advance will be returned to the customer.
If your product cannot be repaired, we will send you a replacement of the exact same model. If that model is out of stock, then you can choose another product of the same value. I virtually all cases of manufacturers’ defects, the product can be repaired. Please insure your return. We are not responsible for shipping damages. Intentional crown/stem damages are not covered. In most cases, crown/stem damages results from the customer pulling extremely hard at the stem, thus jamming the movement. However, if the crown/stem damage is due to a manufacturers’ defect, we will gladly repair/replace your product. Allow up to 1-2 weeks to receive your repair product. The product is subject to final inspection before it is repaired or exchanged.
The product must be post-marked no later than 7 days from the day you received it.
Please email us (Customer Support: Contact Form) or call our toll free number at 1-800-213-9503 to receive a RMA#. Please email us with a tracking number after your product has been sent out. When we pick up the returns, we will be looking for your RMA # number. Packages without tracking numbers emailed to us in advance will be returned to the customer.
The product must be returned unused and in original condition you received it in, with all original packaging and no signs of wear. The original plastic warp must be intact. Sorry, used products cannot be credited back or exchanged for a new product. By wearing the product the first time, your refund/exchange policy is void. We can easily determine whether the watch has been worn as the green hologram or plastic covers begins to fade once the watch has been worn. The product is subject to final inspection before your return is processed. Please insure your return. We are not responsible for shipping damages. Please allow 21-35 days for the credit to appear on your credit card statement.
Refunds will be issued for the 100% total amount of the purchase product only less the transaction fees. We do not offer refunds for any free items received as part of any promotion. Shipping cost for returns and exchanges will be at the customer expense. Please make sure you return your merchandise by a traceable method to assure delivery.
All returns merchandise must be in new condition (as we sent) and complete with all original packaging. We will inspect all merchandise returns. Upon approved inspection, full credit will be issued back to your account or payment method within 48 hours of receive. Merchandise returns that are not in the original condition or missing original packaging will either be refused, or will be returned to the customer.
For further questions, please contact Customer Support: Contact Form
or call toll free 1-800-213-9503
Please note: Customers who do not follow our refund policy and return a used/worn watch will be forwarded to our Collection Agency and the matter will appear on your credit report.